National Human Rights Commission of Korea Annual Report 2020 1. Human Rights Counseling ···················································· 78 2. Petitions Filed ································································· 78 3. Face-to-Face Petitions························································· 79 4. Civil Complaints and Inquiries················································ 80 Section 3. Preliminary Investigations and Mediation········································· 81 1. Preliminary Investigations·······································��············· 81 2. Mediation······································································ 82 Section 4. Investigations and Remedies of Human Rights Violations and Discrimination· · · 83 1. Petitions Filed and Processed· · ················································ 83 2. Ex Officio Investigations and On-site Inspections ···························· 85 3. Key Petitions ·································································· 88 Section 5. Investigations and Remedies: Discrimination····································· 97 1. Petitions Filed and Processed· · ················································ 97 2. Ex Officio Investigations····················································· 101 3. Key Petitions·· ································································ 102 Section 6. Administrative Appeal···························································· 113 Section 7. Assessment· · ······································································ 114 Chapter 3 ‌Human Rights Education and Promotional Activities to Foster Respect for Human Rights··········································· 119 Section 1. Overview· · ········································································ 119 Section 2. Major Achievements ····························································· 121 1. Institutionalizing and Shaping Conditions for Human Rights Education···· 121 2. ‌Establishing Networks of Cooperation for Education ······················· 123 3. Expanding Education through Human Rights Education Centers·· ·········· 125 4. Development and Distribution of Educational and Promotional Content···· 126 5. Operation of the Human Rights Library· · ···································· 128 6. Promotional Activities to Raise Public Awareness··························· 129 Section 3. Assessment ······································································· 132