[Table 2-2-1] Numbers of Complaints, Counseling Cases, Civic Petitions/ Inquiries by Year (Unit: number of cases) Category Total Complaints Counseling** Civic Petitions/ Inquiries Cumulative Total* 397,448 58,672 137,308 201,468 2011 58,727 7,356 25,303 26,068 2010 60,735 9,168 24,772 26,795 2009 53,696 6,985 20,077 26,634 2008 53,421 6,309 17,069 30,043 2007 41,018 6,274 13,964 20,780 Year * January 1st 2001~December31st 2011 ** Includes in-person sessions 1. Human Rights Counseling The number of counseling cases has increased steadily every year to reach 137,308 in 2011 since the inception of the Commission. Most significant counseling cases were human rights violations and discrimination, which accounted for 35.4% and 9.1% respectively of the total cases. The rest of cases (50.1%) were related to violation of the property rights by government agencies or between civilians, legislation issues, and trials. Counseling for alleged human rights violations committed by the Prosecutor’s Office, the police, local governments, law enforcement agencies, other governmental agencies, and correctional detention facilities increased gradually until 2010, but it took a downward turn in 2011. Meanwhile, allegations against institutional group care facilities soared annually since 2007 and came to account for nearly half of all counseling sessions against organizations, which can be related to greater awareness of human rights of people receiving institutional care, especially those with mental illnesses, and increased effort by the Commission for remedies. Implementing complaint boxes endorsed by the Chapter 2 Human Rights Counseling & Complaint 69