and the Anti-Discrimination Act, which are necessary legislative foundations to promote human rights. Despite assiduous effort to realize human rights and embed human rights into everyday lives of people, a disheartening fact is that there are those who continue to suffer. Fighting the battle for their rightful claim to universal human values must continue. The Commission vows to help the people in need by establishing and communicating theoretical justification of human rights as well as human rights contents for the public to raise the public awareness for human rights and foster culture that respect human rights. Improving the efficiency of work process and service quality is another important task of the Commission, because completing its missions and objectives is the only way to earn the trust and support of the public and justify its existence. The Commission has received criticism and accusations, as well as support and encouragement. By reviewing its overall works, it should learn from past experiences and the critical feedbacks to identify any shortcomings and move forward. With that in mind, the Commission must remain agile amid changing environments at home and abroad and fulfill its missions and responsibilities as a NI to promote and protect human rights as well as to improve quality of life, so that it can live up to expectation of the public. Chapter 2. Evaluation by Project 1. Structure and Contents of 2011 Projects The Commission structured its activities into 5 strategic projects according to the Action Plan, a mid-term work plan designed in 2006 in segments of 3-year period, as well as a special project, a featured project, and general projects. The 2nd phase (2009-2011) of the Action Plan concluded in 2011 following the 1st phase (2006-2008). Introduction 19