(All Sorts of Differences)’ describing discriminatory acts that can be witnessed and experienced in everyday life. The human rights advancement project for female emotional labor workers was focused on those who provide person-to-person services including restaurant servers, cashiers of large supermarkets, salespersons, and call center representatives. The Commission paid special attention to their working conditions where they are helplessly exposed to humiliation and insult in the form of verbal abuse and disrespectful behaviors. It organized field meetings with female emotional labor workers, published the Employers’ Guide for Human Rights of Female Emotional Labor Workers, and launched a large-scale public campaign titled ‘Good Consumers Make Female Emotional Labor Workers Smile’ to advance their human rights. Following the 2009 On-site research on Human Rights Conditions of Female Celebrities and the 2010 initiative of organizing discussion forums on the topic, the Commission produced an animated short-film titled ‘My Dream Is…’ and distributed it to universities with broadcasting and entertainment majors as a part of continuing efforts to advance the rights of female performers in entertainment industry. With regard to discrimination against disability, the Commission made active efforts to identify agenda and resolve issues by making recommendations and conducting review of applicable regulations and policies including the Building Act and the Broadcasting Act to promote the rights of people with disabilities. It also operated a nation-wide monitoring group consisting of people with disabilities, and their participation provided the basis for policy recommendations that appropriately reflected voices of the field. On the international front, the Commission invited the Chair of the Committee on the Rights of Persons with Disabilities and other experts by hosting an international seminar on the accessibility to information, and carried out a number of suo moto investigations into violations of civil rights committed by a facility for people with disabilities that drew nationwide attention. In terms of age discrimination, it conducted two studies to improve current practices. ‘The On-site research on Discriminatory Hiring Practices by Businesses’ consisted of Chapter 4. Investigations and Remedies: Discriminatory Acts 103