PART 5: PUTTING PRINCIPLES INTO PRACTICE IN THE TOURISM INDUSTRY 3. Engage and listen to rights-holders and other stakeholders Due to the existence of power imbalances and Due to the complexity of the sector and the organisation. Such organisations can assist in insidious nature of many human rights harms, amplifying the voices of rights-holders. it can be challenging to fully appreciate and understand the human rights risks that are faced by workers, communities and tourists across the sector. Critical to this understanding is the capacity to ‘see the world through their eyes’ and this can only be achieved through genuine and meaningful engagement. may require the support of an intermediary, such as a union, worker organisation or civil society The COVID-19 pandemic has created significant challenges for organisations from all sectors, and this is particularly the case for the tourism industry in Vietnam. Businesses building recovery strategies may need to reimagine how they operate, deliver products and services, and connect with their employees, local communities Engaging with key stakeholders, such as rights- and consumers. In addition to risk identification holders, is critical to effective human rights and mitigation, engagement with human rights due diligence. Meaningful engagement and principles will likely assist your business to consultation will enable owners and employers of navigate the pandemic recovery period.144 tourism enterprises to get a holistic and deeper picture of its human rights risks and impacts. Such engagement needs to go beyond a ‘tick-box’ approach and should be a two-way and ongoing dialogue. 56 | other vulnerabilities, engaging with rights-holders