Ⅱ Recommendation for NAPs
mechanisms at each business enterprise and, by facilitating their effective
operation, create an enabling environment for remedy of human rights abuses.
2) When business enterprises establish grievance mechanisms to relieve victims of
human rights abuses caused by corporate activities, the purpose of such mechanisms
would be met only when the victims and stakeholders trust the mechanisms and
are able to use them.
3) In this regard, for the practical effectiveness of any grievance mechanism,
establishing the standards in its design, improvement and evaluation is needed.
B. Domestic / overseas standards and cases
1) UNGPs
28. States should consider ways to facilitate access to effective non-State based
grievance mechanisms dealing with business-related human rights harms.
29. To make it possible for grievances to be addressed early and remediated directly,
business enterprises should establish or participate in effective operational-level
grievance mechanisms for individuals and communities who may be adversely impacted.
30. Industry, multi-stakeholder and other collaborative initiatives that are based on
respect for human rights-related standards should ensure that effective grievance
mechanisms are available.
31. In order to ensure their effectiveness, non-judicial grievance mechanisms, both
State-based and non-State-based, should be:
① Legitimate: enabling trust from the stakeholder groups for whose use they are
intended, and being accountable for the fair conduct of grievance processes;
② Accessible: being known to all stakeholder groups for whose use they are
intended, and providing adequate assistance for those who may face particular
barriers to access;
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