Officers instruct the woman to return to her cell. She demands her telephone call and does not comply with staff instruction to walk to her cell. She is held on the floor, with one officer holding her head, a second officer holding her right arm, a third holding the left arm and a fourth holding her legs. She is moved back to her cell where she discovers that her TV had been taken away by staff. She refuses staff instruction to get down on her knees so that her cuffs could be removed, and another use of force ensues. Officers exit the cell, and the woman is charged with an assault. She does not get to speak to her children at that time. The paperwork accompanying this incident, as with other incidents, was appropriately completed, signed-off and filed. It is noteworthy however that the main ‘lesson learnt’ identified in the Debrief Report was a need for a refresher course on applying mechanical restraints, with no further reflection on events following the initial incident. The women’s perspective on the incident was not recorded or incorporated into the report. “Decisions to, for example, remove items from a woman’s cell or to forego a scheduled telephone call were made in an arbitrary manner, often at the cost of further aggravating an already fragile situation.” This review’s case-by-case analysis found little evidence of efforts at conflict resolution or discussion between the women and staff. As noted above, deviation from the strict, disciplinarian rules, was responded to immediately and harshly. This meant that the women, and perhaps also staff, were more likely to be entrenched in their positions. As one woman said, “you get pushed into a corner, and you don’t know what to do. No sit-downs with staff, just to talk over things, get it out of the system”. It is difficult to see how such a confrontational approach is conducive to changing attitudes and behaviours and improving relationships. It is also unclear how withholding family contact or access to means for the women to maintain a clean environment, is necessary or desirable. Finally, the limited access to programmes has meant that women at the Management and Separates Units could not access “interventions and services that meet their unique risks and needs” in line with Corrections’ Change Lives Shape Futures, nor could they demonstrate good behaviour which would assist in reducing their security classification. 36