      Director GG and Senior Accounts Officer participated in the “Blended Learning Course on Human Rights, Gender Equality and Environment in the Framework of SDGs, 2nd Meeting NHRI” from 2-3 December 2019. GG and SIU teams deferred the planned Practice Statement initiative with government ministries and public enterprises due to the national SOE but will resume in due course. To re-clarify, the intention is twofold:  for each agency to nominate an Ombudsman Liaison Officer (OLO) for easier access in relation to enquiries concerning the agency.  assist agencies where necessary in providing efficient, effective and accessible complaint handling services to the public. GG and SIU teams participated in a Special Audit Training with the Samoa Audit Office (SAO). GG Principal Investigation Officer (PIO) and Director NHRI are currently undertaking the online Certified Fraud Examiner course that is being funded by the Commonwealth Ombudsman of Australia (COA). Directors of GG and SIU completed their Certificate IV in Government Investigations course under the Investigation Compliance & Enforcement Training Systems (ICETS) also funded by COA. Due to the Coronavirus pandemic, a number of overseas trainings, workshops and conferences have been suspended. Case Summaries The Office continues to receive and deal with various types of cases under our good governance function. The following selection of cases is indicative of the kind of problems ranging from the very simple to complex that ordinary people face and for which they seek assistance. The following are some of the reviews that may be of interest: Electric Power Corporation (EPC) Unreasonable Termination Background Mr A complained that the decision to terminate his employment was unreasonable. The decision was based on the findings of an internal investigation concerning a fateful incident under Mr A’s supervision. According to Mr A, EPC had failed to administer procedural fairness, i.e. being afforded the opportunity to respond to the allegations against him. Furthermore, it seemed that EPC had not considered his almost 20 years of service. A notice of intention to investigate the complaint under s24 of the Ombudsman (Komesina o Sulufaiga) Act 2013 (the Act) was forwarded requesting EPC’s account of the matter and the release of all relevant information for assessment. Examination OMB perused EPC’s investigation, administrative procedures and findings that led to its final decision. Office of the Ombusman/NHRI Samoa Annual Report 2019/20 14