HUMAN RIGHTS COMMISSION OF SRI LANKA, Annual Report 2018 assaulted by police officers and is currently receiving treatment at the Prison Hospital, Welikada. The Commission summoned the respondents and recorded statements while also obtaining copies of the Medico Legal Report of the complainant. The Commission found that the observations of grievous injuries in the Medico Legal Report are consistent with the account of the complainant. The investigations continue based on the evidence provided. 3.4. Interventions Office by the Chairperson’s The Chairperson intervened, as in previous years since taking office, to provide relief to complainants who are aggrieved by delays and other issues relating to the investigation and inquiry process. Several such appeals are received by the Chairperson’s office every day. As the volume of appeals kept increasing, the services of a Legal Assistant were secured during the year to expedite the appeals process. Further, direct interventions are made by the Chairperson with relevant authorities when it is deemed appropriate. Generally, such direct interventions are made in regard to complaints received on serious violation of economic and social rights via administrative action or inaction, e.g. complaints of pensioners on non-payment of pensions as it is a critical livelihood issue for senior citizens. 61