related to other national institutions with 4,481 (11.3%); followed by complaints related to protective facilities with 3,838 cases (9.7%). In 2010, a total of 6,457 complaints were received and complaints related to detention facilities topped the list with 1,881 (29.1%); this was followed by police-related cases with 1,590 (24.6%), cases related to protective facilities with 1,373 (21.2%); and finally cases related to other national institutions with 486 (7.5%). Complaints related to protective facilities rose by 2.8-fold from the previous year, which is interpreted as being in line with trends where complaints related to mental health facilities and facilities for persons with disabilities are on the rise. 2. Processing Complaints on Civil Rights Violations [Table 2-3-2] Complaints on Civil Rights Violations by Type of Resolution (Unit: Number of cases) Cases Affirmed Year Filed Closed 2010 6,457 6,261 Total Cases Denied Accusation Recommenand dation of Emerge- Recommendation of Settlem- Legal Aid Mediation Dismissed TransfInvestigatio Disciplinary ncy Relief Settlement ent Request erred n Request Actions Refused Suspended 331 6 3 1 198 122 1 0 1,831 130 3,906 63 2009 5,282 5,108 365 5 5 1 235 118 0 1 1,637 2008 4,892 5,288 308 12 30 2 213 48 1 2 1,644 99 3,177 60 2007 5,067 4,757 239 13 16 0 147 61 2 0 1,215 116 3,152 35 2006 3,335 3,250 207 17 2 0 164 23 1 0 932 2,020 21 2005 4,199 4,132 244 6 6 1 156 73 2 0 1,318 147 2,378 45 2004 4,627 4,931 145 6 2 0 79 54 4 0 1,280 148 3,306 52 2003 3,041 3,137 94 9 3 2 57 23 0 0 717 116 2,210 0 2002 2,833 1,365 29 3 16 2 8 0 0 0 136 26 1,174 0 77 83 9 1,257 522 11 3 Total 39,733 38,229 1,962 78 70 2,974 54 10,710 930 24,297 330 ※ The number of closed cases indicates the sum of closed cases among those received in the year and closed cases among outstanding cases. ※ The above statistics may differ from previous statistics due to modification of errors. Chapter 3. Investigations and Remedies: Civil Rights Violations 71