Table of Contents | Part I Introduction| 011 | Part II Major Activities of the Commission | 029 Chapter 1 Improvement of Laws, Regulations, Policies and Practices Section 1. Overview 031 Section 2. Major Activities Section 3. Evaluation 032 057 Chapter 2 Human Rights Counseling and Complaint Processing Section 1. Overview 061 Section 2. Major Activities Section 3. Evaluation 062 066 Chapter 3 Investigations and Remedies: Civil Rights Violations Section 1. Overview 070 082 Chapter 4 Investigations and Remedies: Discriminatory Acts Section 1. Overview 069 069 Section 2. Major Activities Section 3. Evaluation 061 085 Section 2. Major Activities 087 085 031