processes various civil applications beyond its duties prescribed in the National Human Rights Commission Act. The Commission actively strives to address inconveniences of the public by informing them of remedial procedures prescribed by other laws, although they are not within the investigative scope of the Commission, referring cases to relevant organizations and groups, offering legal advice and brief counseling. Major issues of civil applications and inquiries included human rights violations committed by one citizen against the other, use of abusive language on the Internet, human rights violations committed by private enterprises, problems related to settlement of debt and remedies against administrative penalties. By category of the filing of civil applications, topping the list was the Internet (complaint and civil application counseling center on the Commission's website) with 65.6%, followed by mail/fax with 26.2%, and online complaints portals with 7.3%. Section 3. Evaluation In 2010, the Human Rights Counseling Center adopted new measures for the effective performance to promote human rights by enhancing accessibility of the socially vulnerable groups to the Commission and established an internal system to efficiently respond to them. These efforts reaped tangible results. To this end, the Commission installed video phones for persons with disabilities and conducted the sign language counseling session every Monday, while making available an English-speaking counselor at all times to improve accessibility of migrants. Moreover, the Commission implemented customized on-site counseling visits by linking them with its strategic projects, while being actively engaged in public relations via the media, thereby boosting the external standing of the Commission. On the other hand, improvement can be made regarding on-site counseling visits, as the feedback from the visits did not take place efficiently, and the tour results have not been effectively connected to policy agendas. 66 Part II. Major Activities of the Commission