Remedy Against Infringement of Their Rights, etc." (hereafter the Disability Discrimination Act) and the "Act on Prohibition of Age Discrimination in Employment and Elderly Employment Promotion" (hereafter the Age Discrimination Act). In addition, cases of rights violations by the State authority have been steadily on the rise, while demands for human rights of the underprivileged, including socially and economically vulnerable groups, are rapidly increasing. The consequent increase in complaint cases placed a demand on the Commission to fulfill its roles and functions to the utmost. In an effort to perform its major activities efficiently and effectively with the reduced manpower, the Commission endeavored to improve by eliminating inefficient practices identified in its procedures in handling of complaints under these circumstances. In addition, it further reinforced the team-based structure, which had been introduced to resolve problems caused in the course of operating the large-scale department-based structure. The Commission also endeavored to improve its performance and competence by forming seven teams dedicated to its key priorities. Despite the aforementioned increase in complaints and workload, the Commission steadily implemented its policy of requiring its staff to complete 100 hours of training sessions a year to develop their expertise and competence in human rights. In so doing, the Commission's staff members not only perform their respective duties more efficiently, but also obtain knowledge and expertise in a wide range of human rights issues. Moreover, the Commission improved its performance in government resource management, and was accordingly selected as the best governmental institution in the 2010 Government Property Management Evaluation, receiving a Presidential award. Challenges to Implement Activities in 2010 The year 2010 was one in which the Commission felt a significant impact from organizational and manpower reduction of 2009, and there were thus a number of difficulties in executing its activities. Some areas for improvement were evident, such as Introduction 15