Australian Human Rights Commission Annual Report November 2022 their operations and supply chains. Our regional technical cooperation activities increase stakeholder capacity to advance national reform in partner states. - Relaunching an updated workforce diversity tool The Commission also worked in partnership with government agencies both in Australia and the AsiaPacific region to uplift knowledge and practice. This included: - Working with security group services, including the AFP, to develop positive workplace cultures - Providing technical support and training as part of our Australian-Lao PRD Human Rights Technical Cooperation Programs - Delivering the Vietnam Human Rights Fund to advance human rights education and responsible business conduct across Vietnam Goal 4 Outcomes 4.1 (PBS criterion) Performance expectation To what extent did we meet it? For outcome 4.1 This reporting period: Our investigation and conciliation of complaints and dispute resolution meet 98% of complaints were finalised in under 12 months (above target) performance indicators on timeliness, efficiency, and service user satisfaction. 85% of complaints finalised in under 12 months 40% of complaints resolved by conciliation 85% of parties to complaints are satisfied with the service they receive 35% of complaints were successfully resolved by conciliation (below target) 89% of participants reported they were satisfied with the service provided (above target). While this mean that only two out of the three performance measures were met this reporting period, it is important to note that while the percent of complaints resolved by conciliation is down, the overall total number of complaints and 69