3 Personnel costs 2020 $000 2019 $000 6,408 5,499 Employer contributions to defined contribution plans 167 125 Increase/(decrease) in employee entitlements 161 38 Other42 1,035 1,481 Total personnel costs 7,771 7,143 Salaries and wages Personnel costs include the Commissioners and Director of Human Rights Proceedings who are appointed by warrant of the Governor-General and are therefore not employees. Personnel costs were $628,000 higher than last year due to lower rates of position vacancy, including the appointment of the Race Relations Commissioner and members of the management team. Employer contributions to defined contribution plans include contributions to KiwiSaver. Note 7 details employee entitlements owing at balance date. 4 Other expenses 2020 $000 2019 $000 Operating lease expense 492 456 Information and communications technology 440 273 Other operating costs 556 657 Total other expenses 1,488 1,386 2020 $000 2019 $000 61 3 1 1 62 4 Debtors - - Total receivables under non-exchange transactions - - 62 4 5 Receivables Receivables under exchange transactions Accrued revenue Debtors Total receivables under exchange transactions Receivables under non-exchange transactions Total receivables 42 Relates to short-term contractors, recruitment and professional development. 47