Objective
Making contributions
to the advancement
of human rights
through international
engagement and
activities35
Measure
Contribution to
international36 human
rights engagements
and activities37
NZ’s compliance with
ratified human rights
treaties is reported
on through timely
monitoring reports to
UN bodies
Baseline
2018/19
Result
2019/20
Standard
2019/20
Result
No baseline
New measure
At least 4 key
engagements
per year
Achieved
Achieved
CRPD IMM
monitoring
report
completed
Achieved
4
Achieved
CRPD
monitoring
report
published
Output 4: Human rights enquiries and complaints received are advanced and concluded
within agreed timeframes and standards
Objective
Measure
Baseline
2018/19
Result
2019/20
Standard
Human rights
are protected
38
by providing an
Customer satisfaction
accessible, effective
with the mediation
avenue for complaints process
about discrimination
to be resolved
75%
78%
75%
Responsive and timely
resolution of enquiries
and complaints
as measured by
the percentage of
complaints of unlawful
discrimination closed
within one year40
80%
97%
80%
2019/20
Result
Achieved
77%39
Achieved
94%
The Commission participates in several international commitments and engagements, which aim to have a positive impact
in the realisation of human rights, not only domestically, but also internationally.
36
May include domestic activities which contribute towards the goal or outcome
37
Includes but not limited to formal submissions to UN bodies; attending and participating in UN treaty body examinations,
meetings and other UN processes ( e.g. CSW, COSP); contributing to the activities of international NHRI bodies such as
GANHRI, APF; arranging and facilitating civil society participation activities and reporting; contributing to the development
of international co-operative mechanisms; hosting/facilitating visits to New Zealand by UN/international human rights
entities; assistance with the development of domestic human rights policies or strategic plans, and participating in/
presenting at key engagements relating to domestic or international human rights mechanisms and events
38
This measure is included in the services from the Human Rights Commission’s non-departmental appropriation for Vote
Justice for 2019/20
39
There were 236 Mediation Surveys sent out from RADAR during the period 1 July 2019 to 8 November 2019 and 39 sent
out from Te Matatuhi during the period 9 November 2019 to 30 June 2020, giving a total of 275 sent out between 1 July
2019 and 30 June 2020. We received 65 responses within this time frame, giving an overall response-rate of 23.64%. Out
of the 65 responses received, 50 were either satisfied or very satisfied with the mediation process, giving a satisfaction
rate of 77%. The margin of error is -/+ 11 percentage points at the 95% confidence level. Google Forms has some
limitations. Records can be deleted and modified, and the reported result may not be completely free from error.
40
This measure is included in the services from the Human Rights Commission’s non-departmental appropriation for Vote
Justice for 2019/20.
35
36
Human Rights Commission Annual Report 2019/20