Requirement Two Received complaints, legal assistance, and monitored cases First: Received complaints 69. Based on NIHR keenness to reach the maximum level of protection and promotion of human rights, communication mechanisms were developed with citizens and residents through the service of the Complaints & Call Center. In line with the circumstances and precautionary measures undertaken by the Kingdom of Bahrain to combat the coronavirus (COVID-19), and abiding by the instructions and directives of the official authorities, as well as maintaining public health and safety, NIHR received all the complaints online through its smart phone application for receiving complaints (NIHR Bahrain), or its website (www.nihr.org.bh), or e-mail (complaint@nihr.org.bh), or the free hotline (80001144). 70. Based on its extended mandate on human rights protection, NIHR dealt during 2020 with three complaints related to coronavirus (COVID-19), which varied amongst them in terms of the rights being violated. NIHR received a complaint about transferring a prisoner to solitary confinement after a voice recording circulated criticizing the precautionary measures regarding coronavirus (COVID-19) undertaken by the management of the correctional and rehabilitation center. NIHR posted a tweet in this regard, mentioning the visit it made to the aforesaid center, the meeting with the inmate personally, and the assessment of his humanitarian situation. It was found out that these allegations are contradictory to what was inspected and confirmed on the ground, as the prisoner shared a cell with other inmates, and was receiving all his stated rights like other inmates at the center and in accordance with the implemented measures. Furthermore, the inmate made a video call with his parents, which the NIHR has witnessed and confirmed. 71. NIHR affirmed that is firmly deals with any infringement or violation of human rights according to the stated tasks of its establishing law, and in such a way that complies with the binding obligations to the relevant international treaties to which the Kingdom of Bahrain has acceded to or ratified. 72. The other complaint was related to claiming not being guaranteed a fair trial, by preventing a detained person to be interrogated because he was infected with coronavirus, despite the fact he recovered. NIHR directly communicated with the competent authorities and found out that the allegations were incorrect as the detained person was referred to interrogation, and the designated judge issued the decision to renew his detention for interrogation. NIHR Bahrain- Eighth Annual Report 2020 32