HUMAN RIGHTS COMMISSION OF MALAYSIA ANNUAL REPORT 2013 CONTENTS CHAIRMAN’S MESSAGE 1 EXECUTIVE SUMMARY 5 KEY ISSUES 8 CHAPTER 1 CHAPTER 2 CHAPTER 3 REPORT OF THE EDUCATION AND PUBLIC RELATIONS GROUP 17 I. EDUCATION AND PROMOTION DIVISION 18 II. PUBLIC RELATIONS DIVISION 28 REPORT OF THE COMPLAINTS, MONITORING AND INQUIRIES GROUP 39 I. COMPLAINTS AND MONITORING DIVISION 40 II. INQUIRIES DIVISION 56 REPORT OF THE RESEARCH AND POLICY DEVELOPMENT GROUP 73 I. RESEARCH AND POLICY DEVELOPMENT DIVISION 74 II. INTERNATIONAL COORDINATION DIVISION 95 CHAPTER 4 REPORT OF THE SABAH OFFICE 109 CHAPTER 5 REPORT OF THE SARAWAK OFFICE 117 7