XI ADMlNlSTRATlON AND LOGISTIC SUPPORT 11.d The credibility of the Commission will depend, in the final analysis, on whether it can provide the corrective justice expected of it, and whether it can be relied upon to act with coherence, independence and integrity to promote and protect human rights in the country. 11.2 These expectations can only be met if the Commission is, itself, rightly administered, with systems in-place that make the handling of complaints just, methodical and swift, and the undertaking of projects and programmes well-conceived and vigorous. This requires management arrangements and personnel equal to the task, and administrative and logistic support specifically tailored to this end. 11.3 In recent months, the Commission has initiated a major review of its procedures and of its staffing capabilities and related requirements. With the vast increase in the number of complaints addressed to the Commission (kindly see Section IX), it was evident that there was need to amend the Procedural Regulations covering the manner in which these complaints were handled, in order to make the entire process more systematic, prompt and transparent. This was done with the help of a specially constituted team, which also recommended the creation of additional posts in the Law Division and other Divisions to ensure the oroper observance of the amended Procedural Regulations. A proposal for the creation of 74 additional posts, in various grades, w a s thereafter sent to the Ministry of Home Affairs in March 1997 to meet this specific purpose. 11.4 It appears to the Commission,however, :hat further organizational changes will be required. The pressure of the ever-increasing number of complaints calls for better skills and a higher level of competence in the Commission for handling the work-load. It will thus be necessary to augment the capacity of the Commission with a team of senior persons having iuaicial experience,functioning immediately below the Members of the Commission, to assist the latter in the prompt and efficient consideration of complaints. Likewise, it will be necessary to strengthen appropriately the newly created Policy Research, Projects and Programmes Division, for the functions entrusted to the Commission undsr its Statute are many, and all need coherent attention and followup. As these are matters of urgency, the Commission has sought, and been offered, the pro bono advice of top-ranking management and computerization consultants. It is absolutely essential for the Commission not only to maintain its momentum but to tighten and improve its performance with the best possible management systems in- place. 85