NATIONAL HUMAN RIGHTS COMMISSION 4.1. Capacity Development Project The capacity development project in National Human Rights Commission started from April 2002. This project was operated with the assistance of Australia, Canada, Denmark, Finland, Norway, Switzerland, UNICEF, United Nations Office of the High Commissioner for Human Rights, International Labor Organization (ILO) and Asia Pacific Forum under the co-ordination of the United Nations Development Programme(UNDP). This project has been implemented in view of the need to implement in a proper and effective way the responsibility of protecting and promoting the human rights as provided in the Human Rights Commission Act 1997. In line with discharging its responsibility, the project concentrates on the following three major areas: • To promote human rights through programs related to education, training and access. • To protect human rights through the mechanism of complaints and investigations. • To assist His Majesty’s Government in developing the human rights culture and in the effective implementation of human rights policy through the acts of monitoring and consultancy. In view of the existing conflict and the need to extend its activities to more areas to solve the existing problems of human rights, the Commission in coordination with UNDP has completed the re-evaluation of the project. The major activities being completed under this project are as follows: 4.1.1. Automated Complaint Management System (ACMS) Procedure for documenting reports regarding human rights violation by the Human Rights Commission was found lengthy and time consuming.Therefore, the mechanism of automatic and effective complaint service was felt necessary so that the Commission could receive the complaints regarding any human rights violation in time in order for it to act expeditiously. This project has been thus conceived to identify and differentiate the different genre of reports and to create an information database. The main aim is to develop a general system of complaint management. Due to the cultural and traditional similarities between Nepal and India, the National Human Rights Commission of Nepal has decided to use a software on Complaint Management System (CMS) which is being used by the Human Rights Commission of India. During the consultation with the Indian colleagues, they agreed to provide the CMS free of cost to the Human Rights Commission of Nepal. However, this mechanism should also have to be adjusted to the Nepalese environment and circumstances. So, under the partnership with the Indian Human Rights Commission, the Human Rights Commission of India has agreed to make the CMS compatible to the Nepalese environment and the complaints procedure requirements in Nepal. 52