194 against the Service focused on: 1) the need for investigating the conditions of detention; 2) exposure to torture and ill‐treatment; 3) failure to bring detainees before the competent judicial authorities; 4) failure to follow legal procedures; and 5) the arrest and detention of civilians, despite it being a military service. E. Internal Security Service ICHR received (230) complaints in 2010 against the Internal Security Service in the Gaza Strip, compared with (373) complaints in 2009. The majority of the complaints focused on: 1) the failure to follow legal procedures in arrest, detention, and home searches; many home‐owners claimed they were searched without a warrant issued by the competent authority; 2) torture and cruel treatment during detention; 3) failure to announce a detainee’s whereabouts according to the law; 4) failure to allow relatives to visit detainees; 5) failure to allow lawyers to meet detainees in accordance with the law; 6) failure to bring detainees before the judicial authorities within the period specified by law; 7) failure to transfer detainees to the Central Prison; and 8) poor health conditions inside the center. IV‐ Tracking Complaints by Follow‐ups and Replies ICHR followed up such complaints through correspondence with the parties who or which were objects of the complaints. In this framework, ICHR sent (3,782) letters during 2010 to the parties concerned, and this includes original letters and reminders. Through its offices in the West Bank, it sent (2,448) letters; from its Gaza Strip offices, (1,334) letters were sent. In 2010, ICHR received (1,409) written replies to official correspondence, compared with (904) replies in 2009. Of those responses, (818) were from the West Bank authorities (52%) while only (86) responses were from the authorities in the Gaza Strip (8%). Compared with 2009, ICHR has noticed an increase in responses received in the West Bank in 2010 to its official correspondence, while witnessing a decrease in responses from the Gaza Strip (41% and 15.5% respectively). Despite the high number of written responses received by ICHR from the authorities in the West Bank, it continued to receive typical replies, especially from the Security Services, which often do not respond to its demands or deny the allegations submitted by citizens without taking any action to ensure the