188 payment of the amounts approved by the Council of Ministers for the demolition of homes by the Israeli occupation forces. Additionally, the complaints included a number of other violations, such as abuse of power, the right to respect the provisions of the judiciary, and the right to obtain official documents. D. Ministry of Health West Bank: ICHR received (89) complaints during 2010 against the Ministry of Health, compared with (121) complaints in 2009, mostly focusing on two aspects, the first being the staff of the Ministry of Health. Most of the complaints in this aspect focused on employment rights; they related to: 1) the provision of services to the people; 2) demanding the coverage of treatment expenses; 3) failure to provide health services and outpatient medical referrals; 4) investigation in cases of medical negligence; 5) failure of hospitals to receive those with certain medical conditions; 6) demanding the issuance of health insurance, provision of necessary medicines, and provision of medical staff for clinics and hospitals. Gaza Strip: The number of complaints received by ICHR during 2010 against the Ministry of Health amounted to (26) complaints, compared with (44) complaints in 2009. These complaints focused on: 1) failure of the Ministry of Health to provide health care service; 2) demanding investigations into suspected deaths occurring in hospitals, which were the result of medical error or neglect; 3) medical referrals for treatment abroad; 4) access to health insurance; 5) health insurance cards for PNA military personnel; 6) the requirement for medical certificates and medical reports. E. Ministry of Education and Higher Education West Bank: ICHR received (229) complaints during 2010 against the Ministry of Education and Higher Education, compared with (287) complaints in 2009. Most of the complaints focused on the Ministry of Education and Higher Education in two aspects. The first relates to the employment affairs and the rights of public employees, constituting (90%) of the complaints against the Ministry. The most prominent issues in the field of public service are: 1) arbitrary dismissal; 2) suspension of recruitment procedures; 3) demanding that years of service be counted as years of experience; 4) demanding the payment of financial dues; 5) non‐appointments in education careers; 6) non‐implementation of court decisions; 7) and arbitrary employment transfer. The second relates to the services provided by the Ministry, such as demanding the disbursement of scholarships, covering tuition fees, investigations in exposure to violence within