26. To revert to the provisions of Law Number (26) of 2014 establishing the National Institution as amended, insofar as Article Number (12) Paragraph (f) thereof which granted it alongside the authority to receive complaints, the authorization to provide legal assistance, through enlightening those concerned with the procedures that must be taken and assisting them to follow them, or helping to settle them with the concerned quarter, the National Institution adopts a role in providing legal assistance to individuals or any quarter, whether such is on the occasion of filing a complaint indicating that the National Institution has no jurisdiction in its view, or upon requesting such legal assistance initially, such by elucidating the procedures that must be followed and assisting in adopting them prior to resorting to the National Institution, while affirming the necessity of exhausting all the means for obtaining fair treatment, administrative or legal aggrieving as the case may require, or to notify the competent security quarter, or to refer to another quarter with true competence to consider the request. 27. The National Institution received three hundred forty three (343) requests for assistance and legal advice, some of which were related to personal issues or disputes between individuals, or matters considered before judicial or administrative investigative quarter, or relates to the request to release of convicted or detained persons, or consider the soundness or invalidity of the accusation, or issues where the Institution has no competence to consider given that they occurred outside the territories of the Kingdom, and communication with the concerned quarter took place concerning some of them for humanitarian reasons even though the Institution is not competent to consider such. 28. To put into effect the jurisdiction of the National Institution to conduct announced and unannounced field visits, to monitor human rights conditions in reform institutions and detention canters, labour places of gathering, health and educational canters, or any other public place suspected of being a location where human rights are violated, the National Institution prepared a schedule to perform visits to the reform, rehabilitation and precautionary detention centers for purposes of inspecting the conditions of those centers and the persons whose freedom is restricted and to ascertain their compatibility with the relevant national legislations and regulations, and the international human rights conventions. 29. In consequence, the National Institution conducted an unannounced visit to the women’s Reform and Rehabilitation Centres in the city of Isa with a view to inspect closely the situation of those whose freedom is restricted, and its compatibility with the regional and international human rights conventions and other relevant standards, particularly those related to the absorptive capacity of the Center, and the extent of the right of the inmates and detainees to communicate with the outside world, their availing of healthcare, their occupational rehabilitation, the quality of the food offered to them, their physical health, and exercise of sports. 30. In fact, the delegation of the National Institution met the employees entrusted to apply the law in the various sections of the Center, in order to ascertain the presence of the suitable environment which fulfils the dignity of woman and guarantees her the maximum levels of protection, where the 58