National Human Rights Commission of the Republic of Korea that the users of e-government services had continuously had inconvenience. The Commission, at the same time, found that most of such inconvenience could be resolved by following the web standards and web compatibility as they stipulate selective use of the Active-X and equal services on more than three web browsers. In conclusion, the Commission found that government web services violated the universal service clause of the web compatibility guidelines, and infringed on the right of access to information and the right of using government services for citizens. On December 5, 2013, the Commission, hence, informed the Ministry of Employment and Labor of its opinion of human rights violations, and also informed the Ministry of Security and Public Administration of its opinion of the need for additional supervision. 2) Investigation of Human Rights Conditions and Key Findings □ Investigation of violations of the right of labor by ICT devices In 2007, the NHRCK recommended the institutional and legislative improvement for the protection of the human rights of workers at workplace. Nonetheless, counseling cases in this area have been on the rise. The cumulative total of the counseling cases reached 663: the number at the end of 2012 was 169, which was three times more than 57 in 2008. The development of ICTs has caused more violations of the right of labor: for example, violations of privacy including surveillance of working; extra working after work hours or in the weekend. In response, the NHRCK chose 700 workers to conduct surveys and case Chapter 1. Improvement of Laws and Regulations, Institution, Policies, and Practices ▪ ▪ ▪ 101