CHAPTER 3: INVESTIGATIONS AND INQUIRIES 3.1 Overview 3.1.1. Strengthening working methods 3.1.2. Statistics of complaints received 3.1.3. Statistics of cases concluded in 2020 3.1.4. Recommendations 3.2 Examples of individual complaints by category of rights 3.2.1. Custodial violence (Article 11 of the Constitution) 3.2.2. Equality and non-discrimination (Article 12 of the Constitution) 3.2.3. Multiple rights violations 3.3 Suo Motu inquiries 3.4 Interventions by the Chairperson’s Office 38