Activity Receiving and studying complaints and referring them to the concerned authority in the NIHR Function Monitoring Time Frame Responsible 2022-2025 Council of Commissioners/ Complaint and Call Center, at the General Secretariat Monitor any human rights violations Monitoring 2022-2025 Council of Commissioners/ Complaint and Call Center, at the General Secretariat Conducting announced and unannounced visits to correctional and rehabilitation centers, places of detention and any places monitoring 2022-2025 Council of Commissioners/ The General Secretariat KPIs Duration of time according to the guide on receiving complaints and provide legal assistance. The time period for taking the necessary action from the time the violation is detected. Number of visits - Attending trial sessions to ensure fair trial guarantees Monitoring 2022-2025 Council of Commissioners/ The General Secretariat - Communication and cooperation with local civil society institutions and regional and international organizations working in the field of protection and promotion of human rights Strengthening relations with Arab, regional and international national human rights institutions Training/Education Training/Education Number of human rights related sessions attended. Duration. 2022-2025 Council of Commissioners/ Department of Legal Affairs and Training, at the General Secretariat Number of civil society institutions that have cooperated. 2022-2025 Council of Commissioners/ The General Secretariat Number of national human rights institutions that have cooperated Providing training programs to the public aimed at spreading a culture of human rights Training/Education 2022-2025 Attending local, regional and international conferences, meetings, seminars and workshops Training/Education 2022-2025 2 Council of Commissioners/ Department of Legal Affairs and Training, Complaint and Call Center at the General Secretariat Council of Commissioners/ The General Secretariat Number of people trained. The number of events participated in.