• gathering of feedback on the survey. For example: o Were the concepts understood? o Were respondents comfortable answering questions? • testing whether the instrument is user-friendly • calculating indicative response rates (for the survey and each question) • calculating average survey completion time • analysis of pilot data to: o identify potential survey items for removal o identify issues with survey items o ensure the items are collecting the right data for the Study’s requirements. A post-pilot review will be conducted by the survey provider in collaboration with the Commission. The purpose of the review will be to identify improvements to survey content, engagement materials and fieldwork protocols and processes to be implemented prior to the main data collection. (m) Fieldwork The survey provider will be responsible for the conduct of fieldwork for the main data collection. The data collection will take place over a 2-month period during Semester 1 2025 and will primarily involve the implementation of the participant recruitment strategy. (n) Participant supports Participants will be provided with an 1800 number for the duration of the pilot and main fieldwork period to call with queries/concerns raised by participation in the Study. The survey provider will be responsible for the 1800 number and will provide trained, experienced telephone operators to respond to calls during an agreed time-period each day the survey is open. Safety protocols will be developed and implemented, including addressing participant distress, mandatory reporting obligations and supports for help desk operators. The Commission will work with the survey provider to ensure a culturally safe and trauma-informed approach is used. Participants will also be provided with relevant, free support service contact information: 66