Chapter Two: Inquiries and Investigation Division 2. 1. An Overview of the Complaints Received by the Head Office & Regional Offices in 2015 As per the previous years the Commission maintained a procedure for the receipt and registering of complaints at the Head Office and Regional Centers. 2. 1. 1. Head Office With regard to complaints lodged in the Human Rights Commission by the members of the public which adds up to a total of 4724 on the year of 2015, the highest number related to matters connected to employment (22.30%). Next were complaints related to denial of personal liberty (19.97%) including complaints related to harassment (6.75%), arrest and detention (5.57%) and torture (4.72%). It is noted however that complaints on torture decreased in 2015. Further 15.79% of the complaints related to inaction by responsible public officers to the grievances of the public. The number of cases concluded by the Head Office in 2015 is 1891. 2. 1. 2. Regional Offices i. Ampara Regional Office During the year 2015 the Ampara Regional Office received 141 complaints. The number of cases disposed during the year is 134. The remaining number of cases in hand as at the end 2015 is 78. The highest number of complaints once again relates to matters of employment (36.8%), Followed by Land and property matters (25.5%). Complains with regards to Social Welfare matters occupy the third most number (12.76%) and Personal Liberty matters, the forth at 9.21%. 14