training and development will be firmly based on fair policies and the principle of equality in treatment. While being impartial, the NHRC will remain sensitive to the issue of justice to the victims. C. Accessibility The Commission will keep access to its office open to any individual and organization and welcome them on official business. In order to increase access to the people, the Commission will continue to mobilize its efforts to open regional offices and/or establish other alternative arrangements to provide effective nationwide access to the services of the Commission. Likewise, the Commission will periodically visit various parts of the country, especially the remote areas, prisons and detention centres, and will remain open to any invitation to meet and discuss human rights issues in any part of the country. The Commission will improvise its office set up to enhance its accessibility to people with disabilities, including the provision of language interpreters and sign language interpreters. In addition, the Commission will ensure that the visitors will have free access to the Commission, though they will have to disclose their identity in confidence to the staff of the Commission for internal purposes. Language being another barrier, the Commission will prepare its annual reports and other major publications available in two major languages of Nepal – based on current national census — starting in 2004 with one more language in addition to Nepali. Key human rights promotional materials will be published in different languages to reach the diverse ethnic and linguistic groups that exist in Nepal. It will accept complaints in all national languages, starting with three major languages in the year 2004, besides Nepali, and will gradually strive for inclusion of other key languages based on need. Its field offices will receive complaints in the major languages spoken in the region. For effectively dealing with different languages, it will design staff policy to attract people from different ethnic/language groups, and gradually make the necessary changes in the documents and forms. A dedicated hotline and a mobile phone for reporting serious kinds of human right violations during off hours, weekends or holidays requiring immediate action of the Commission will be established. In addition, the Commission will make arrangements to open the Complaints Office during the weekends and public holidays and the office responsible will have the authority to act promptly on serious cases. A small committee comprising one of the Members and a few staff from different ethnic backgrounds will monitor the progress on enhancing accessibility to the Commission. It will submit a half-yearly report to the Commission with specific recommendations in the areas needing improvements, if any. D. Accountability The Commission takes full responsibility for proper management and expenditure of funds received from His Majesty’s Government as well as from other sources. To ensure that maximum resources are invested for program activities, the Commission will always keep the program support or administrative costs at the lowest level possible. To ensure that the financial management is of the highest standard, the Commission will appoint an independent, competent and reputed audit firm to conduct internal audit of the expenditure of NHRC on a periodic basis. The auditors will submit their final report directly to the Commission. The Commission will carefully review the report and take necessary action to remedy the issues, if any. The Commission’s audited financial statement, which is an inseparable part of its annual report, will be posted 11