Microsoft, Twitter, and YouTube in 2016. This code of conduct stipulates that IT
companies should establish a process of reporting to delete or block hate speech,
and that they should cooperate with related organizations. In Korea, SOGILAW
provided guidelines on diversity in 2018 to make companies LGBTQIA-friendly;
companies can refer to these guidelines when establishing internal policies against
discrimination and hate speech.
In addition, in some cases, the state partially controls self-regulations. Although
the state does not become involved in the execution of such self-regulations,
it may legalize self-regulations, and there may be encouragement and support
from the national level to implement self-regulations. Germany’s “Network
Enforcement Act” (NetzDG, passed on June 2017, enacted on January 2018)
makes social networking companies responsible of deleting or blocking access to
illegal hate speech online (Article 3, No. 2). Considering the situation in Korea, the
related departments of the national government or the National Human Rights
Commission of Korea should actively support self-regulations.
2) Creating Environments
Although legal regulations that forbid and punish hate speech may have
the most direct and strongest effects, they cannot fundamentally eliminate
the root of the cause of such expressions. Hate speech comes from deeply
rooted prejudice and hate, and reactive measures to hate speech that do not
address this root are limited in their effectiveness. Creating environments refers
to all measures that eliminate the fundamental causes, or make hate speech
powerless.
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