4.1.1.1 Head Office
No. of Complaints Received
1484
No. of Complaints within the mandate of HRCSL
No. of Complaints not within the mandate of HRC (Cannot
Proceed)
882
371
Complaints pending more information
231
Categorization of the
concluded cases
No of
Concluded
Cases – those
registered in
2016
No FR Violation
Not Interested
Recommendation
Settlement
Relief Granted
Withdrawn
Refer to other
Authorities
Directives given
Pending Court Cases
Not within mandate
Time bar
Total
No of Concluded
cases – those
registered before
2016
Total
03
-
158
49
13
41
43
69
45
158
49
13
41
43
72
45
01
04
24
72
33
01
548
24
73
33
01
552
Vavuniya
Trincomalee
Matara
Kandy
Kalmunai
Jaffna
Batticaloa
Badulla
Anuradhapua.
Description
Ampara
4.1.1.2 Regional Offices
No. of Complaints received
No. of Complaints within the mandate
No. of Complaints not within the
mandate
53
41
12
178
170
8
54
43
11
88
85
3
73
67
6
89 201 187
89 165 177
- 36 10
43
40
3
80
71
11
No. of Complaints settled
No. of Complaints refer to Head office
for recommendations
44
16
8
8
6
-
7
-
33
-
44 175 157
1 13 6
34
-
51
-
Number of clients visited for advice
205
1
239
82
103 68 324 343
3
356
13