Good communication can help in expressing our concerns with a loved one or colleague in a calm, non-threatening, and non-antagonistic way, improving the relationship at home or within the community, breaking down barriers, and clarifying and reducing miscommunications. Moreover, having an effective communication skill helps in articulating thoughts, feelings, needs, and concerns well of all parties concerned. Training Module on the Right to Mental Health for Faith-Based Organizations Communication is an important skill to develop as it can be of big help to individuals who are dealing with friends, relatives, or colleagues who are experiencing mental illness. Sometimes, it may be difficult for individuals with mental illness to convey what they are thinking and feeling or open up regarding sensitive topics. Likewise, individuals who have loved ones, friends, or colleagues experiencing mental health problems might be hesitant to reach out due to the sensitivity of the topic. Having good communication skills could help them open up in dealing with these difficulties. Elements of Effective Communication • Willingness to listen – One of the most important aspects of effective communication is listening, which requires a conscious effort on the part of the listener to grasp the meaning of what the speaker meant to say. • Validate, rather than invalidate – People are more open to discuss their thoughts and feelings when they feel validated by their listener. Sometimes, people just want to be heard. It tells the speaker that they are important and the listener is not judging them. • Communicate in a clear, concise, specific, and understandable manner. Guidelines for Effective Communication • It is important to listen attentively. Let the speaker know that you have their full attention. Acknowledge their feelings. • Observe and note any changes in the behavior of the speaker as you go along the conversation. - Avoid any distractions, make sure you are in a quiet area, and that the place has enough privacy. 16