Chapter Two Progress Achieved in Human Rights Situation in the Kingdom of Bahrain Preface and Partitioning: 1. The NIHR asserts that its annual and special reports, as well as the legislative, executive or judicial recommendations related to human rights and fundamental freedoms contained therein, certainly constitute a positive factor towards greater respect, promotion and protection of human rights in the national system. Keen to carry forward and advance the recommendations it reached in its annual and special reports, the NIHR disseminated them widely in the various available media. In addition, it obtained the views of ministries and official bodies on those recommendations and the extent to which they could be realistically implemented, or the progress made in their implementation. 2. In view of the consequences of the Covid-19 pandemic, which resulted in curbing the exercise of some basic human rights and freedoms, it has become imperative for ministries and official bodies to shift towards digitization to provide their services in an electronic format. On the one hand, this facilitates the delivery of public services to individuals, and on the other hand, it guarantees the enjoyment by individuals of their established rights. This prompted the NIHR to monitor the efforts made by these ministries and agencies to ensure digital transformation and enhance the enjoyment of the various related rights and freedoms. 3. Thus, this Chapter of the report includes two main topics. The first topic addresses the views and opinions of ministries and government bodies regarding the NIHR’s recommendations contained in its Sixth Annual Report of 2018, and its Seventh Annual Report of 2019, in addition to the recommendations of the special report on Observing the Parliamentary and Municipal Elections of 2018. 4. The second topic deals with the extent of digital transformation in the government services sector and its impact on the human rights situation. It presents the efforts made by the various service sectors, including the legal and judicial, diplomatic and consular, educational, health, housing, and others sectors related to labor and social development, nationality, passports, and residence affairs, traffic, and customs. Ninth Annual Report of the NIHR 26