National Human Rights Commission of the Republic of Korea by, for example, recommending that the Minister of Health and Welfare establish the conditions and procedures for quarantine and confinement of patients when imposing isolation or constraint measures in general medical institutions as a means of treatment on May 28. 3) Enhancing the Efficacy of Investigations and Remedial Actions The NHRCK has come up with various arrangements to ensure easy access for everyone to its remedial process such as counseling and complaints filing. Its efforts to enhance the accessibility to human rights services include operating circuit counselors for different groups of needs including persons with disabilities, multi-cultural families, migrant workers and local residents; developing a video counseling system for those who have language or hearing difficulties; and utilizing an SNS counseling system reflecting the high penetration of smartphones. In addition, the Commission has diversified the means of providing counseling including the reservation system, English language service for foreigners, and sign language service for those with hearing difficulties. The number of complaints filed to the Commission in 2014 showed about an 8.5% increase compared to the previous year while the number of counseling cases was down 2.7% from the previous year. In order to effectively address counseling cases and complaints, which have become more complicated and diversified in content, the Commission has made internal capacity strengthening efforts such as establishing a manual on counseling and investigation, computerizing relevant data and information, and promoting staff education and training. The Commission has the authority to conduct suo moto investigations on important social issues involving human rights violations or discriminatory acts, even in cases Introduction ▪▪▪ 11