Also, when collecting data, make sure it can be analysed and presented according to sub-categories that highlight trends of discrimination against certain groups (e.g. women and girls, people with disabilities, migrant workers, indigenous peoples etc.) Table 8: Differences between types and sources of data Quantitative data Qualitative data Example: Monitoring and evaluating the accessibility and effectiveness of complaints services for people living with a disability. Primary source • The percentage of complaints to the NHRI received by people living with a disability/es. • The percentage of complaints received by people living with a disability/ies that are successfully resolved. Feedback from complainants living with a disability/ies about how effectively the NHRI has addressed their concerns. • The percentage of complaints received by people not living with a disability/ies that are successfully resolved (as a baseline and to demonstrate/test non-discrimination.) Secondary source National census data to compare the percentage of people living with a disability/ies in the population to the percentage of people living with a disability/ies bringing complaints to the NHRI. Report by the UN Committee on the Rights of Persons with Disabilities highlighting the barriers experienced by people living with a disability/ies to accessing quality services. Example: Monitoring and evaluating the NHRIs response to coastal villagers’ concerns about rising sea levels on a particular Pacific island. Primary source The number of people affected by the rise of sea water levels, disaggregated by gender, age and income. Stories and experiences from villagers collected during focus group discussions. Secondary source A report released by a national climate review body indicating the percentage of the population on the island affected by rising sea levels and who is most affected. A report released by a national climate review body, case studying the impacts of climate change on the coastal communities. More detailed guidelines about data types, sources and collection are included in Module 3. EXPLORE FURTHER For further information about data and how to use it, refer to How do I use data? A guide for National Human Rights Institutions. Regional Rights Resource Team, Pacific Community (2020). [note, link yet to be available] 47