Status of Human Rights in Palestine Although ICHR received some written replies which indicated that some of the security agencies, especially the police, took some actions against their personnel, ICHR still receives stereotypical replies, especially from the security agencies which do not respond to ICHR’s demands in many times, or deny the claims cited by the citizens without taking any action to verify such claims. In an effort to improve this, ICHR included the relevant legal texts in its correspondence, but to no avail, on the contrary, the stereotypical replies continued. On the other hand, some security agencies said they do adopt many disciplinary measures if it is established that any failure or deficiency took place and caused violations against the citizens, and that such act is not necessarily reported to ICHR, according to the statement made by a security agency. 3.2 Assessment of the Agencies and Complaints filed to ICHR 44 In the West Bank, ICHR recorded 98 complaints which were handled satisfactorily in cooperation with the General Intelligence Service, out of 119 complaints which have been closed. ICHR recorded 109 complaints where the Preventive Security Service cooperated satisfactorily. ICHR recorded 56 complaints which did not receive satisfactory cooperation, out of 99 complaints against the governors. ICHR also received 354 complaints against the police, 236 of which were closed; including 140 complaints handled satisfactorily in cooperation with the police and 15 complaints handled without cooperation. ICHR also received 73 complaints against the MoSA; 20 of which were closed; including 18 which were closed satisfactorily in cooperation with the MoSA and 2 complaints closed without satisfactory cooperation. On the other hand, ICHR received 36 complaints against the MOHE; 15 of which were closed, including 11 closed satisfactorily in cooperation with the MOHE, and 3 were closed without satisfactory cooperation, and 1 complaint which was closed without cooperation. ICHR further recorded 604 complaints against the police; 503 of which were closed, including 363 complaints closed satisfactorily in cooperation with the police, and 12 complaints were closed without satisfactory cooperation. Further, 42 complaints were closed with satisfactory cooperation, out of 23rd Annual Report 1 January - 31 December 2017