Where no specific mention of gender is made in the rules, the content generally refers to female cabin crew. 10 After the complaint was filed with the NHRC on August 1, 2023, changes to uniform rules were made by China Airlines and Mandarin Airlines in September, Starlux Airlines in October, and Tigerair Taiwan in November of 2023, and by Eva Airways and UNI Airways in January 2024. Most of the companies made changes to their rules regarding makeup and accessories (e.g., scarf tying methods, nail polish color, etc.), while some companies began allowing staff to wear their uniforms on public transportation. However, no significant changes were made to the point of contention in this complaint: the gender-based uniform rules regarding pants/skirts, socks/stockings, and makeup and hairstyle. Regarding shoes, Eva Airways and UNI Airways originally required that all shoes – high heels, flats, and leather shoes – must be kept polished at all times. This requirement now only applies to leather shoes in the revised rules. According to an interview, Eva Airways initially required female cabin crew to wear high heels outside of the cabin (while boarding and disembarking and during meetings), and to change into their work shoes (flat-heeled shoes) when working in the cabin, while the only requirement for male cabin crew was to wear leather shoes. In 2023, Eva Airways relaxed this requirement, allowing female cabin crew to wear their choice of footwear, provided that the shoes have a minimum heel height of 2.5 cm, which is similar to the heel height of men’s leather shoes. However, female cabin crew are still required to change into their work shoes for inflight service. In other words, female cabin crew must have two pairs of shoes when on duty, whereas male cabin crew only require one.11 10 The Commission’s interview records with the complainant dated February 29 and March 22, 2024. 11 A compilation of the Commission’s interview records dated February 29 and March 22, 2024; and interview records of six airline companies dated May 16. 19