The data appended in Table: 2 exhibits an increasing trend of complaints disposal over the last few years. The number of Complaints has increased, from 76 in 2009 to 635 in 2012. It should be noted that in 2011, all applications including the CC copies (e.g. applications sent originally to someone other than the NHRC), has also been included and aggregated. However, in 2012, the NHRC received 635 complaints excluding the CC copies of which 392 were disposed of and 242 are under review. Had the CC complaints been included, the total number of complaints for the year 2012 is 885 (635 + 250). (h) Handbook on Complaints Management Developed and Distributed The NHRC has arranged the reprinting of a user-friendly handbook in Bengali on lodging complaints at the NHRC in collaboration with ASK. The handbook was prepared after a thorough review on the basis of the results of a number of field tests and sharing with Community based Organisations (CBOs). With illustrations on every page for easy understanding, the handbook provides information on why, when, where and by whom a complaint related to human rights violations can be submitted to the Commission, and how the Commission deals with any complaint so received. It also includes information about the elements of human rights guarantees and what the Commission can do to protect and promote human rights. The NHRC has begun to distribute the handbook at workshops, meetings and other organized activities. (i) Professional Relationship with the International Juvenile Justice Observatory (IJJO) Established Under the leadership of the Full Time Member of the NHRC a delegation of the NHRC 30 participated in the Conference and the First Meeting of the Asia Pacific Council for Juvenile Justice during which event they also visited the Department of Juvenile Observation and Protection of the Thai Ministry of Justice. Later, Mr. Cédric Foussard, Director, Affaires Internationals, IJJO was invited by the NHRC to attend its International Seminar on UPR. Thus a professional relationship has been established between the NHRC and IJJO, which has enhanced the NHRC's capacity, particularly in handling child rights issues. (j) Suo-moto Cases In the year 2012, the NHRC took up 14 Suomoto complaints (complaints that are not submitted by any person but are taken into consideration at the NHRCs own discretion). Of these 14 suo-moto complaints, investigations ( by visiting the place of occurrence, interviewing people, reviewing the situation of human rights violation and preparing and submitting a written report to the NHRC) have been conducted by the NHRC into 9 cases. Most of these missions have been held under the leadership of one Commission Member and assisted by the Director, Deputy Director and Assistant Directors of the Complaints and Inquiry Wing of NHRC. Snapshots of a Number of Inquiry Reports Conducted by the NHRC Team Innocent yet deprived of liberty for 22 years One, Mr. Abul Hossain of Shatkania, Chiattagong was given a life term by the Sessions Judge, Chittagong in 1997 in a case filed against Mr. Hossain in 1988. He was incarcerated since the filing of the case. On appeal the High Court Division of the Supreme Court of Bangladesh, found Mr.