Training Module on the Right to Mental Health for the Security Sector Avoid complex “why” and “what” inquiries that put the employee on the defensive; rather, use simple, direct, close-ended, yes-or-no questions. Calmly and simply explain the consequences of further violent behavior without provocation or condemnation. Set limits and give choices between two alternatives: “I want to talk with you about this, Mike. Do you want to sit down here or go outside for a smoke?” Scene control – Whenever there’s a commotion, people may flock to the scene, either to help or just gawk. Do not allow several interveners to interact simultaneously with the distressed individual in multiple dialogues, as this can be confusing and irritating. Have one intervener (preferably a family member) take charge. If this person is clearly ignored or rejected by the subject, try to find someone who can establish a better rapport. Any physical restraint or take-down procedures should be carried out by personnel with specialized training in this area. Do not allow an audience, including the media, to gather around the employee, cheer them on, insult them, or shout at them from a distance. Anyone who has no business being there should leave immediately. Guns and Weapons In many cases of violence, the subject is armed. An individual may have brought a weapon to the scene with the clear intention of using it or keeping it with them during their conversations with their boss or coworkers, “just in case.” In other situations, a customer may have a dispute with the company and brought along a weapon for backup, or it may just represent a robbery attempt. In any of these cases, some recommendations apply: 1. The first thing to do upon seeing the weapon is acknowledge it with a neutral and obvious remark, for example, “I see the gun.” 41 • Maintain your distance, keep your hands visible, and move slowly. • Never tell the subject to drop the gun or attempt to grab it, as they may have another weapon concealed or may simply overpower you. • As rapport develops, and if the subject appears ambivalent about using the weapon, request that they point it away while you talk. • Appeal to their sense of competence and control. To avoid an accident, ask if they will at least decock the gun (revolver) or put the safety catch