SEANF Paper on Migrant Workers fees for migrant workers, and other related matters in labour recruitment, with the objective of rooting out corruption and illegal recruitment. 58. The SEANF urges the ASEAN Instrument to set out a regional system (working closely with civil society organizations) which will systematically expose the names of both individual recruiters and recruitment companies who are found to engage in these practices and/or consistently violate labour laws and regulations. Owners or operators of recruitment companies engaged in these practices shall be held accountable in the courts, and their companies blacklisted and effectively barred from any future involvement in labour recruiting in ASEAN. (3) One-stop migration service centers 59. In both sending and receiving countries, the SEANF finds that labour recruitment and labour placement requirements are complicated, cumbersome, expensive and time consuming, and involve multiple steps and processes at different Ministries and agencies. A systemic lack of coordination among government offices handling migrant workers affairs perpetuates these poorly run systems which are subject to graft and bribe-taking. 60. The SEANF recommends that the ASEAN Instrument call for both sending and receiving governments to set up a “one-stop center” 22 where all administrative and procedural matters regarding migrant worker registration can be handled. The one-stop center should be under the command of one Ministry, preferably the Ministry of Labour/Human Resources, with officials from other Ministries or offices placed at the one-stop center on a permanent basis to fulfill needed requirements. Applications and registration processes, health check-ups and job placement, training and skills development, data collection, issuance of documents, counseling and advisory services, legal assistance, and handling of worker grievances/dispute resolution are among some of the services that should be provided. A 24-hour helpline should be set up by the center, and personnel on the helpline and at the center should be professionally trained 22 The applied system should be integrated among related institutions which handle migrant workers issues. A complaint mechanism and unified legislation should be available. 31

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