Holding, UK branch. The ISO Quality Management Certification was obtained for all the processes and procedures undertaken by the Secretariat of the NIHR to ensure that they are in agreement with the established objectives and in compliance with all the requirements of the Quality Management System. Thus, it became the first national human rights institution to obtain the ISO certificate at the regional level.  11. The success of the Secretariat in complying with all the ISO requirements - which is considered the first of its kind in the world for the quality of the operations of the Secretariat - is an exceptional achievement that reflects the interest and dedication of the Secretariat to operate in accordance with internationally recognized methodologies for high efficiency and premier service. The aim was not only to obtain it as a certificate in itself, but rather the resolute desire for development, which is the result of the commitment and effort of all the employees to improve the level of services and functions provided by the Secretariat, in line with the Kingdom of Bahrain vision 2030. 12. The process of ISO certification has passed through a number of stages, namely study and evaluation, preparation for the implementation process, documentation of the quality system, application of the documented system, internal audit of the system, and external audit and obtaining the ISO certification. 13. During the study and evaluation stage, the working team prepared a report for all activities of the Secretariat. The preparation for the implementation process stage followed, in which the Quality Committee was formed, a timeline for the implementation and approval of the Quality Committee was developed, and training courses for its members were held. The documentation of the quality system was developed, during which the Quality Policy was prepared, documented, and declared, as well as its objectives identified. The application of the documented system stage followed, in which all the staff of the Secretariat were trained on using the documents of the quality management system, and then the quality system was applied. The internal audit of the system followed, which included identifying the internal auditors, performing the audit plan and the corrective and preventive procedures resulting from the audit, and reviewing the quality system by the Secretariat. The final stage was marked by the external audit and obtaining the ISO certificate by the international certification body. The final external evaluation was then implemented and the corrective actions were taken. 14. The Secretariat was also listed as a partner in the UN Global Compact Initiative. The NIHR is the first non-profit organization in the Kingdom of Bahrain to be accepted as a member in the Initiative as a result of its commitment to the ten principles of the UN Global Compact, which are based on respect of human rights, environment, workers rights, and anti-corruption. 15. The commitment of the NIHR to the above principles is reflected in the actions of the Secretariat, namely, implementing a green policy based on the rational use of energy and recycling, resulting in an 83% decrease in using paper (becoming paperless). In addition, the Secretariat pays considerable attention to the United Nations Sustainable Development Goals in its relevant training programs 38

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