Holding, UK branch. The ISO Quality Management Certification was obtained for all the processes
and procedures undertaken by the Secretariat of the NIHR to ensure that they are in agreement
with the established objectives and in compliance with all the requirements of the Quality
Management System. Thus, it became the first national human rights institution to obtain the ISO
certificate at the regional level.
11. The success of the Secretariat in complying with all the ISO requirements - which is considered the
first of its kind in the world for the quality of the operations of the Secretariat - is an exceptional
achievement that reflects the interest and dedication of the Secretariat to operate in accordance
with internationally recognized methodologies for high efficiency and premier service. The aim
was not only to obtain it as a certificate in itself, but rather the resolute desire for development,
which is the result of the commitment and effort of all the employees to improve the level of services
and functions provided by the Secretariat, in line with the Kingdom of Bahrain vision 2030.
12. The process of ISO certification has passed through a number of stages, namely study and
evaluation, preparation for the implementation process, documentation of the quality system,
application of the documented system, internal audit of the system, and external audit and obtaining
the ISO certification.
13. During the study and evaluation stage, the working team prepared a report for all activities of
the Secretariat. The preparation for the implementation process stage followed, in which the
Quality Committee was formed, a timeline for the implementation and approval of the Quality
Committee was developed, and training courses for its members were held. The documentation
of the quality system was developed, during which the Quality Policy was prepared, documented,
and declared, as well as its objectives identified. The application of the documented system stage
followed, in which all the staff of the Secretariat were trained on using the documents of the
quality management system, and then the quality system was applied. The internal audit of the
system followed, which included identifying the internal auditors, performing the audit plan
and the corrective and preventive procedures resulting from the audit, and reviewing the quality
system by the Secretariat. The final stage was marked by the external audit and obtaining the
ISO certificate by the international certification body. The final external evaluation was then
implemented and the corrective actions were taken.
14. The Secretariat was also listed as a partner in the UN Global Compact Initiative. The NIHR is the
first non-profit organization in the Kingdom of Bahrain to be accepted as a member in the Initiative
as a result of its commitment to the ten principles of the UN Global Compact, which are based on
respect of human rights, environment, workers rights, and anti-corruption.
15. The commitment of the NIHR to the above principles is reflected in the actions of the Secretariat,
namely, implementing a green policy based on the rational use of energy and recycling, resulting in
an 83% decrease in using paper (becoming paperless). In addition, the Secretariat pays considerable
attention to the United Nations Sustainable Development Goals in its relevant training programs
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