CONTENTS CHAIRMAN’S REVIEW 1 CHAPTER 1 15 REPORT OF THE POLICY, LAW AND COMPLAINTS GROUP 17 i. Policy Division 17 ii. Law Reform and Treaties Division 31 iii. Complaints and Monitoring Division 46 CHAPTER 2 75 REPORT OF THE COMMUNICATIONS GROUP 77 i. Promotion and Public Relation Division 77 iii. Media Division 90 iii. Training Division 95 iv. International Coordination Division 105 CHAPTER 3 115 REPORT OF THE SABAH OFFICE 117 CHAPTER 4 125 REPORT OF THE SARAWAK OFFICE CHAPTER 5 REPORT OF THE CORPORATE SERVICES GROUP 127 133 135 SUHAKAM ANNUAL REPORT 2016 vii suhakam 2new.indd 7 3/23/17 5:54 PM