team. The new system facilitated the management of the large number of calls received by the NIHR’s call center according to international standards. The system has many important features that help in evaluating the performance of the call center staff receiving the calls, determine their training needs, and evaluate their performance periodically to ensure the quality of service provided. 4. As part of the efforts carried out by the NIHR to provide the necessary protection for human rights, especially in the field of the rights of expatriate workers, and derived from implementing the Sustainable Development Goals to stabilize the labor market, which has an effective impact on the protection and promotion of the rights of expatriate workers, the NIHR expanded its geographic scope by opening another branch at the headquarters of the National Committee for Combating Trafficking in Persons, located in Al-Sahla area, and dedicated to expatriate workers, domestic workers and their families, in cooperation with the Labor Market Regulatory Authority, to provide all means of support to them by receiving their complaints. The Branch has accomplished many achievements in this field through providing legal support for expatriate workers, as well as legal aid in matters that raise suspicion of trafficking in persons by providing insight into legal procedures and offering all aspects of protection after coordination with the relevant authorities. First: Receiving complaints related to human rights 5. Within the framework of the NIHR’s mandate in the field of human rights protection, it played a prominent role in the area of receiving human rights complaints of all kinds, considering them, and referring what it deems necessary to the competent authorities, following up the complaints effectively or informing the complainants of the procedures to be followed, and assisting them to take such measures, or helping in settling them with the concerned authorities. During 2019, the NIHR dealt with (80) complaints that varied in terms of the rights alleged to have been violated. 6. The number of complaints pertaining to civil and political rights amounted to (17) complaints, of which, (9) complaints related to the right to physical and moral integrity, two complaints related to the right to communicate with the outside world, one complaint related to the right to nationality, (3) complaints related to the right to non-discrimination, and two complaints related to the right to enjoy fair trial guarantees. 7.  The NIHR received (63) complaints concerning economic, social, and cultural rights, of which (49) complaints related to the right to health, (5) complaints related to the right to work, (5) complaints related to the right to education, one complaint related to the right to form and join associations, one complaint related to the right to enjoy various rights and freedoms, and one complaint related to the right to an adequate standard of living, and one complaint related to social security. 90