41 3.1.4 Ministry of Health The ICHR received 60 complaints against the MoH. Of these, 29 complaints were closed. An evaluation of closed complaints shows that 16 complaints were processed with satisfactory cooperation and result, eight with unsatisfactory cooperation and result, four without cooperation, and one without follow up. Complaints primarily involved provision of medical treatment (dispensing of medicines, coverage of treatment expenses, and undertaking of surgical procedures) and investigation of medical malpractice affecting a female patient. The MoH was also demanded to provide medical checks and medicines for chronic diseases at the MoH clinics. 3.1.5 Ministry of Finance The ICHR received 15 complaints against the MoF. Of these, two complaints were closed. An evaluation of closed complaints shows that one complaint was processed with satisfactory cooperation and result and one with unsatisfactory cooperation and result. Complaint mainly involved grievances lodged by MoF staff, including payment of due employment grade allowances, financial benefits of previous working years, and end of service benefits and tax refunds. 3.1.6 Ministry of Interior The ICHR received 90 complaints against the MoI. Of these, 53 complaints were closed. An evaluation of closed complaints shows that 16 complaints were processed with satisfactory cooperation and result, 13 with unsatisfactory cooperation and result, eight without cooperation, and 16 without follow up. Complaints mainly included demands that the MoI open investigations into certain cases, such as the assault on a number of persons by security personnel; issue certificates of good conduct; review of observations on detention conditions. 3.1.7 Higher Judicial Council The ICHR received 71 complaints against the HJC. Of these, 46 complaints were closed. An evaluation of closed complaints shows that 38 complaints were processed with satisfactory cooperation and result, three with unsatisfactory cooperation and result, four without cooperation, and one without follow. Complaints mainly demanded that the HJC expedite court proceedings in a number of cases and align a court building to enable access for persons with motor disabilities when needed. Executive Summary 2022