in confidence regarding the police and security
services. However, the 2019 findings suggested
a positive change towards the performance of
security services as there is an increase in people
who are satisfied with police services (43.5%).
Similar improvements are observed in responses
from outer islands where there is an improvement
in public perception of police services with 42.7%
saying they are satisfied with their performance.
rate (66.1%) is the genuine lack of awareness
about the services as a very small fraction
of the respondents have direct experiences
to relate about the prison services.24.8% of
the respondents were dissatisfied with the
performance of the prison services and slightly
more women (25.7%) were dissatisfied than men
(23.4%).
Table 64 :Perception of prison services, by gender
Table 62: Perception of police services, by region (2005,2011,2019),by region
2005
2011
2019
Total
Male
Female
Satisfied
15.08%
15.63%
14.73%
Neither satisfied nor dissatisfied
4.63%
5.73%
3.93%
Outer
islands
Outer
islands
Urban
Urban
Outer
islands
Urban
Dissatisfied
24.89%
23.44%
25.67%
Satisfied
60.60%
34.60%
50.50%
45.80%
42.71%
44.79%
RF
1.63%
2.60%
1.12%
Neither
6.40%
11.80%
8.30%
10.50%
7.07%
10.43%
DK/NA
53.77%
52.60%
54.56%
Dissatisfied
40.70%
28%
29.40%
48.10%
34.76%
38.63%
RF/DK/NA
3.70%
5.60%
13.20%
3%
15.46%
6.16%
The most commonly cited reasons for
dissatisfaction with police services were
corruption (25.1%) and unavailability of the police
when needed (19.4%).
People who were dissatisfied with the prison
services identified the reasons as corruption
(10.7%), lack of supervision (5.2%), abuse (4.2%)
and torture (2.5%) of prisoners.
Table 65 :Reasons for dissatisfaction with prison services
Total
Lack of adequate access to prisoners
2.04%
Abuse of prisoners
4.19%
Total
Lack of fairness/bias
1.13%
19.14%
Corruption
10.86%
Not dealing with crimes
6.58%
Torture
3.51%
Lack of fairness/bias
5.14%
Lack of information about prisoners
0.34%
Corruption
25.12%
Lack of rehabilitation facilities
0.57%
Torture
6.22%
Lack of supervision
5.20%
Lack of information about cases/detainees
1.20%
Lack of space and medical facilities
0.23%
Lack of access to detainees
1.91%
Political interference
2.04%
Releasing detainees back into the community
3.35%
Other
3.85%
Political influence
7.89%
RF
1.36%
Others
5.26%
DK/NA
64.71%
RF
0.60%
DK/NA
17.58%
Table 63: Reasons for dissatisfaction with police services
Can’t get police when we need them
SOCIAL PROTECTION
PRISON SERVICES
In 2011, more people said they were dissatisfied
(38.7%) with the prison services than were happy
with them (28.6%). This is in complete contrast
to 2005 where people appeared mostly satisfied
with the performance of correctional services. In
2019, more than half of the respondents refused
to or did not know the answer to this question. It
is likely that the reason for the high non-response
With the enactment of the Social Protection
Act in 2009, people are entitled to services and
allowances under the schemes provisioned for
in the legislation. It is thus important to assess
people’s perception about the reach of social
service schemes.
Generally, people are in agreement that social
services have not been expanded to facilitate
better outreach over the years and thus have
remained at the same level. An average of 24.0%,
51