Chapter 1 – Report of the Policy, Law and Complaints Group tasks. An age limit for IOs should also be considered in order to facilitate smoother retirements without causing any delay in investigations. (viii) Police personnel must be provided with basic facilities like proper working areas/ rooms, equipment such as computers, printers, and cartridges, and sufficient reams of A4 paper and other stationery. 3. RESOLUTION OF COMPLAINTS The Commission is committed to ensuring that, as far as possible, the complaint-lodging process is accessible to the public. As such, on 1 April, the Commission introduced the e-complaint system, which provides an easier channel for the public to lodge a complaint with the Commission regarding the violation of human rights. This is, of course, in addition to the existing ways of making complaints to the Commission, such as via telephone, by walking in to the Commission’s office, and through email and conventional mail. The e-complaint system is accessible through the Commission’s website. In 2015, the Commission received a total of 676 complaints at its Kuala Lumpur, Sabah, and Sarawak offices, of which 20 were in the form of memoranda. Table 2: List of Memoranda Received in 2015 NO. SOURCE AND SUBJECT MATTER OF MEMORANDUM DATE 1. Memorandum by Persatuan Kebajikan OKU Penglihatan Bekerja Sendiri (PKB) on media reports concerning visually impaired people who sell packets of tissue paper to earn a living. 8 January 2. Memorandum by Persatuan Gerakan Kebangkitan Pendidik Kebangsaan (PENDIDIK) on the disciplinary actions taken against teachers in Malaysia. 27 February 3. Memorandum by #KitaLawan Secretariat on the alleged abuse of power by the police in arresting the protesters at Sogo Complex. 19 March 4. Memorandum by SUARAM concerning the police’s excessive use of force during the ‘Bantah GST’ rally at the Royal Customs Malaysia Department Office in Kelana Jaya. 31 March 5. Memorandum by farmers from Kampar, Perak concerning the issue of forced eviction from their agricultural lands. 1 June 77 BOOK-ANR2016-01-latest.indb 77 08/04/2016 3:32 PM