Executive Summary During the year, the Group acted as the secretariat in the development of the Commission’s Annual Plan for 2016 which outlined the activities and budgets to be implemented in 2016. The programmes and activities contained in the Work Plan were identified based on the outcome of SUHAKAM’s Work Plan Retreat held on 17-19 October 2015 that involved the Commissioners, Secretary and senior officers. In coming with the proposed activities for 2016, the Commission was guided by its Five-Year Strategic Plan 2012-2016 with the Vision “A society in human rights are fully respected and protected and enjoyed by all” The IT Unit had worked closely with the Complaints and Monitoring Division in developing and customising the e-complaint system which the Commission launched on 1 April this year. The e-complaint system serves as an additional channel for the public to lodge a complaint to the Commission on human rights violations aside from telephone calls, walk-in, electronic or conventional mails was made available to the public through the Commission’s website. 16 BOOK-ANR2016-01-latest.indb 16 08/04/2016 3:32 PM