Outputs Performance measure Standard 2013–14 Quality Satisfaction with thoroughness of decision, as assessed by analysis of responses to decision by complainants 80% satisfaction13 Set performance standards achieved in providing representation: a compliance with Lawyers and Conveyancers Act 2006 100% compliance b compliance with Tribunal and Court timetables 100% compliance c positive feedback from courts as assessed by internal records 95% satisfaction d positive feedback from complainants on standard of service 90% satisfaction 13 13 Measured by exception-based reporting. Annual Report 2014 67