1112 Outputs Undertake human rights and privacy matters through: a b c d providing legal representation before the Human Rights Review Tribunal or higher courts where Section 92 criteria of the Human Rights Act are met providing representation for the Human Rights Commission in appropriate cases instituting proceedings under the Privacy Act when referred by the Privacy Commissioner intervening in appropriate proceedings under the Privacy Act 1993 Performance measure Standard 2013–14 Quantity Estimated 60−80 human rights and privacy matters undertaken, as assessed by internal records11 Quantity measure met Timeliness Applicants for representation are sent an initial response within 5 working days 80% timeliness Determination of application pathway made within 10 working days of receiving s82 material from the Commission 80% timeliness Matters substantially progressed12 within one year, as assessed by internal records 80% timeliness 11 This figure is slightly lower than in previous years. This reflects a trend in which there are a smaller number of applications received, but their subject matter is more complex than previously. This can be attributed to the enquiries and complaints service dealing effectively with the straightforward complaints, leaving the more complex matters to be resolved. 12 Substantial progress can include a decision not to provide representation, progress toward settlement, alternative dispute resolution processes such as referral back to mediation, and litigation. 66 Human Rights Commission