2 thoroughness: evidence-based, accurate and appropriate in that all relevant issues are identified and covered, relate to relevant human rights standards, are based on research and analysis, viable options are described and assessed and practical proposals are presented when appropriate 3 accessibility: advice and guidance is presented in a style and in formats and languages that are easily useable by our core audiences and is an approach appropriate to the intervention 4 value: advice, guidance and interventions are found to be useful and timely to government and civil society in developing or assessing the relevant legislation, policy or programme proposal. We keep an impact register which records relevant quality standards; feedback from external stakeholders on the effect and influence of our work; requests for our input; and any changes to policy, legislation and practice as a result of our intervention. Reporting results The following sections of the Statement of Service Performance describe the key activities undertaken in 2013−14 under the single output class Justice Advocacy, Advice and Promotion Services in the four outputs areas, and the progress made towards achieving the identified standards and performance measures. Actual 2014 $000 Budget 2014 $000 Actual 2013 $000 9,396 9,396 9,696 324 199 425 Total revenue 9,720 9,595 10,121 Total expenses 10,760 10,439 11,074 Net deficit (1,040) (844) (953) Revenue Crown Other The outputs are presented as: 44 a a description of the key activity the Commission said that it would do in its Statement of Intent 2013−14 b a summary of what was achieved, including how the Commission met its target performance standards for each activity. Human Rights Commission